How we can help:
Commitment to Service Excellence - The most effective means to delivering world-class service and support is to deliver a premium customer experience that simply works, every time, all the time. Our industry-leading Customer service teams are available around the clock to rapidly diagnose and resolve technical problems as well as proactively plan for future support, with the goal of reducing your long-term maintenance costs
Ensuring BMC SOLUTIONS increase your IT Brand - We have 20 years of global BMC expertise and teams to deliver the best possible services that meet your need and providing support your way. With our combination of deep domain expertise, test-labs, our support and technology specialists are on hand ready and dedicated to continuously monitor and support you 24*7*365 ensuring that you can trust in our abilities and service, knowing our team is on-call, all the time. With CyberMAK’s support, you can achieve peak value and performance from your investments thereby bringing you quick ROI.
Service and Support Visibility - To ensure accuracy of service delivery and support activities, Essentials, Advanced & Premier customers are provided access to the CyberMAK Support Portal. The Portal can be accessed from any web-enabled device, any time for complete visibility. DWP provides both current and historic information like incident status, service delivery status, applicable SLA compliance and more. The information provided is a subset of what is used by the Solutions Support Center, hence it’s current and accurate.